Sunday, July 18, 2010

Belkin support

Every problem  I submit to Belkin about their wireless routers or WAPs results in the following response. Every single problem is fixed by "reboot the machine."

None of the problem reports submitted had anything to do with ADSL connections.

I don't think I'll ever be buying another Belkin wireless product.

Let us assist you with this issue.                                                                                                  
In this case, we would suggest you to reset the router to factory settings and re-configure it once and check.                      
Please follow the steps given below:                                                                                                
- Connect the computer to the "LAN" port on the router and connect the modem to the Internet/"WAN" port, using Ethernet cables.     
- Take a paper clip, insert the paper clip in the reset hole of the router and hold it for 15 seconds.                              
- The power light will flash and then come back "ON" solid, indicating that the router is being restored to factory defaults.       
- The corresponding lights on the front of the router should be lit up.                                                             
- Log on to the router web interface by typing in, in the address bar of your browser.                           
- By default, the password is blank.                                                                                                
- Click on "Connection Type" in the left hand column under "Internet WAN" heading.                                                  
If the connection type is Dynamic (cable):                                                                                          
- Choose "Dynamic" and then click on "Next".                                                                                        
- Type in your  Host Name , if your Internet Service Provider has provided it. Else, leave it blank.                                
- Click on "Change WAN MAC Address".                                                                                                
- Click on the button "Clone".                                                                                                      
- Click on "Apply Changes".                                                                                                         
If the connection type is PPPOE (DSL):                                                                                              
- Choose "PPPOE" and click on "Next".                                                                                               
- Enter the user name and password given by your Internet Service Provider.                                                         
- Save the settings.                                                                                                                
- Click on the "Home" link at the top of the screen.                                                                                
If the connection is Static:                                                                                                        
- Choose "Static" and click on "Next".                                                                                              
- Enter the "IP Address", "Subnet Mask" and "ISP Gateway Address". Click on "Apply Changes".                                        
- It would ask for the "Primary DNS" and "Secondary DNS" information. Enter the required details and click on "Apply Changes".      
Note: All the required information would be provided by your ISP.                                                                   
Internet Status should show "Connected" on the top right hand corner of the web page. 

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